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Enterprise ICT Support: Outsource Your ICT Operations in Tanzania

Hiring, training and keeping a full ICT department is expensive. Kuare ICT Solutions becomes your ICT department: we look after your users, computers, servers, network, security, licences and business systems under one support agreement, so your team can focus on its real work.

Remote and on-siteOne agreementMonthly reporting

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What we take care of

User helpdesk

Your staff contact us directly when something stops working. We fix it remotely or come on site.

Computers and devices

Setup of new computers, repairs, updates, printers and staff onboarding and offboarding.

Servers and networks

Monitoring and maintenance of servers, Wi-Fi, switches, firewalls and internet links.

Email and collaboration

Administration of Microsoft 365 or Google Workspace: accounts, mailboxes, security and storage.

Security and backup

Endpoint protection, patching, backup checks and a tested recovery plan.

Licences and procurement

Genuine software and hardware sourced, renewed on time and recorded in an asset register.

Business systems

Support for your CRM, accounting, HR and payroll systems, website and hosting.

ICT planning and reporting

A monthly report on what was done and clear advice on what to budget for next.

Who it is for

Organisations with 10 to 500 staff that depend on technology but do not want the cost and risk of building a full in-house ICT department. We also work alongside an existing ICT officer who needs specialist backup.

How it works

  1. Assessment. We review your users, equipment, systems and current problems.
  2. Agreement. You receive a fixed monthly proposal with the scope and response times written down.
  3. Onboarding. We document your environment, fix urgent issues and set up monitoring and backups.
  4. Ongoing support. Your staff get a helpdesk, and you get regular maintenance, reporting and advice.

Frequently asked questions

What does outsourced ICT support include?

Helpdesk for your staff, maintenance of computers, servers and networks, security and backups, licence management and support for your business systems. The exact scope is listed in your agreement.

How much does it cost?

A fixed monthly fee based on the number of users, sites and servers. We quote after a short assessment.

Do you replace our ICT officer or work with them?

Either. Some clients outsource everything to us; others keep an ICT officer and use us for specialist work and backup cover.

How quickly do you respond?

Response times are set out in your support agreement, with priority for issues that stop work.

Do you support offices outside Dar es Salaam?

Yes. Most issues are solved remotely, and on-site visits to other regions are arranged when needed.

Let us run your ICT so you can run your organisation

Talk to Kuare ICT Solutions in Dar es Salaam. Call or WhatsApp +255 712 219 028, or email contact@kuareict.co.tz.

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